Privacy Policy

Overview

Zeniva Travel is a concierge travel service operated by Zeniva LLC. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, use Lina AI, or communicate with us through messaging platforms.

Scope

This policy applies to:

• Visitors of https://www.zenivatravel.com
• Travelers and clients who request trip planning or bookings
• Communications handled through Lina AI, human agents, and automated systems

Information We Collect

We may collect the following categories of information:

• Contact details (name, email, phone)
• Trip preferences, budgets, and travel dates
• Booking information (itineraries, confirmations, special requests)
• Payment details (processed by third-party providers; we do not store full card numbers)
• Device and usage data (IP address, browser, pages viewed, analytics)

Messaging Platforms

If you contact us via WhatsApp, Instagram, or Messenger, your messages are processed through Meta Business APIs. We may use automated messaging to acknowledge requests and provide updates. You can request a human agent at any time.

AI Concierge (Lina AI)

Lina AI provides AI-powered responses to help draft itineraries, answer common questions, and route requests to our concierge team. AI outputs are informational and may require human validation. You can request human review or escalation at any time.

Data Processing

We process conversations to deliver services, improve support quality, and comply with legal obligations. This includes data processing of conversations, message storage for audit and service continuity, and secure access controls. We retain messages only as long as needed for service delivery and compliance.

Automated Messaging and Opt-Out

We may send automated messages for confirmations or updates. You can opt out of automated messaging by replying "STOP". Essential service communications related to active bookings may still be sent.

How We Use Information

We use your information to:

• Provide travel planning, booking coordination, and customer support
• Respond to inquiries through Lina AI or human agents
• Improve our services, security, and performance
• Comply with legal, tax, and regulatory requirements

Sharing and Disclosure

We may share information with:

• Travel suppliers (hotels, airlines, yacht operators) to fulfill bookings
• Service providers (hosting, analytics, CRM, payment processors)
• Legal authorities when required by law We do not sell personal information or share it for third-party advertising.

International Transfers

Your data may be processed in the United States, Canada, or other jurisdictions where we or our service providers operate. We use safeguards for cross-border transfers where required.

Retention

We retain data as long as necessary to provide services, meet legal obligations, and resolve disputes. Conversation logs and booking records may be stored for audit and compliance purposes.

Security

We use reasonable safeguards including encryption in transit, access controls, and monitoring. Do not send sensitive payment details over messaging channels.

Your Rights and Choices

Depending on your location, you may request access, correction, deletion, or restriction of your data. You can also request a human agent instead of AI assistance.

Children

Our services are not intended for children under 18. We do not knowingly collect data from minors.

Changes

We may update this policy from time to time. The effective date will be updated when changes are published.