Meet Lina — Your AI Travel Concierge

Lina is the AI behind Zeniva. She plans your trip in seconds, books real flights and hotels through licensed partners, and seamlessly hands you off to a human travel advisor when you need one. Available 24/7 in 6 languages.

Lina is a purpose-built AI travel concierge — not a generic chatbot. Built on Anthropic Claude with custom infrastructure that connects to live booking partners (Duffel for flights, LiteAPI for 1.5M+ hotels), Lina can plan AND book your entire trip from a single chat.

She's the front door to Zeniva, a US-based AI travel agency incorporated in Delaware. When you talk to Lina, you're talking to the same brain that handles thousands of trips per month — but personalized to your dates, group size, budget, and style.

Lina has a personality designed to be warm, knowledgeable, and direct. She won't waste your time with sales tactics. If your question requires human judgment (complex itineraries, refund disputes, real-time emergencies), she escalates instantly to one of Zeniva's licensed travel advisors — 24/7.

Books real flights: Lina queries Duffel API for live flight prices across 300+ airlines. The number she shows you is the actual bookable price, not a guess.

Books real hotels: 1.5M+ properties globally via LiteAPI partner, including all-inclusive resorts, boutique hotels, luxury chains, vacation rentals.

Coordinates specialty travel: Yacht charters, private villas, cruises (every major line), destination weddings — categories most AI chatbots don't touch.

Speaks your language: Lina detects whether you're writing in English, French, Spanish, Portuguese, German, or Italian and responds in the same language. No manual switching.

Voice option: Talk to Lina by phone at /call — 24/7 voice conversation in any of her languages.

Hands you to a human: Type "I want to talk to a human" any time. A real travel advisor takes the case immediately. This is the differentiator versus pure-AI chatbots.

You can ask ChatGPT or Claude to "plan a trip to Bali" and get a decent answer. But neither can book the trip. Neither knows the real-time price of a hotel room next Tuesday. Neither can take responsibility when your flight gets canceled at midnight.

Lina is built on the same class of LLM (Anthropic Claude under the hood) but adds:

• Live data grounding — every flight price, every hotel rate, every availability check is queried in real time from booking partners
• Real booking transactions — Lina processes payment via ZeniPay and creates real reservations in supplier systems
• Human handoff — when AI isn't enough, Zeniva's travel advisor team takes over the same chat thread
• Trip-lifecycle support — Lina remembers your trip and is reachable during travel, not just at booking

Generic LLMs are great for research. Lina is the agent that turns research into a booked trip with support behind it.

Web chat: Visit zenivatravel.com/chat from any device. Type what you want, Lina responds in seconds.

Voice call: Visit zenivatravel.com/call to talk by voice. Available 24/7 in 6 languages.

Specific trip request: Use prompts like "Plan me a 5-night honeymoon in Bora Bora for two travelers, $8,000 budget, leaving in October" — Lina builds the full proposal in 30-60 seconds.

From any service page: Service pages on Zeniva (yacht charter, villa rental, cruises, etc) all have a chat button that pre-fills the conversation context.

Conversations with Lina are private and stored only to provide service continuity (so you can come back to a saved trip). Zeniva is a US LLC incorporated in Delaware with offices in New York and Virginia. We're members of the relevant industry bodies and use bank-grade encryption for payments.

Booking confirmations come from licensed travel partners (Duffel-backed airlines, LiteAPI-backed hotels). Your trip is real, traceable, and supported.